Privacy Policy
What we do with your data and your customers' records — in plain words.
Last updated July 17, 2026Contents
1Who this policy covers
Vasool Prime (“we”, “our”, “us”) is subscription software for lenders, chit funds and collection teams. This policy explains what happens to data in our web and mobile apps.
Two different people appear throughout: you, the finance business that holds the account, and your customers, the borrowers whose records you enter. You decide what borrower information to collect and why. We store and process it on your behalf, to run the service for you.
Your customers' records are yours
We do not sell them, we do not market to your borrowers, and we never make them visible to another Vasool Prime account.
2Information we collect
Account information
- Your name, mobile number and email address
- Business name and profile details
- Login credentials
- The device your login is registered to
Business records you enter
- Customer details — name, address, mobile number, customer code
- Finance lines, places and route assignments
- Loan accounts, interest terms and repayment schedules
- Collection entries, payment method and reference details
- Expenses, chit fund records and employee activity
- Documents you upload against a customer
Technical information
- IP address
- Device and browser details
- Log data
- Usage analytics, which we read in aggregate to improve the product
We never store payment credentials
Vasool Prime does not hold card numbers, UPI IDs or bank account details. Subscription payments are processed by Razorpay, an RBI-authorised payment aggregator, on our web app only — see Payments.
3How we protect customer names and addresses
Customer names and addresses are the most sensitive fields you enter, so they get treatment the rest of the ledger does not: they are encrypted with AES-256-GCM before they are written to our database. Anyone reading the database directly — including from a stolen copy or an old backup — sees ciphertext, not your borrowers' names and where they live.
They are decrypted only to render a page for a signed-in session that is entitled to see them, and the decryption key is never sent to the browser.
What this protects, and what it can't
Encryption at rest defends against a stolen database, backup or dump. It cannot defend an account whose password or unlocked device has been handed to someone else. Keep your credentials private, give staff their own logins, and tell us immediately if you suspect misuse.
4Voice input
You can record a collection by speaking — “Arun 500 cash”. Speech is turned into text by your browser or device's own speech recognition, not by us.
Depending on the browser, that means the audio may be sent to the browser vendor's speech service to be transcribed — in Chrome, for example, to Google. That processing is governed by the vendor's privacy policy, not this one.
What we do with it
- We do not record, store or upload audio.
- Only the text of the entry you review and save is stored — speaking never saves anything on its own.
- If you would rather not use it, decline the microphone permission. Every voice action can be typed instead.
5Data stored on your device
Vasool Prime is offline-first. When the network drops in the field, collections and other entries are saved on the device and sync automatically once you reconnect.
This means business data — including customer names and addresses — is held in the app's local storage on that device until it syncs, and the day's route stays readable offline. Protect the device with a screen lock, and sign out before handing it to anyone else or replacing it.
6How we use your information
We use the information above to:
- Provide and maintain the service
- Keep your ledgers, schedules, dues and reports accurate
- Sync your data between the field and the office
- Answer your support requests
- Send service messages — billing, downtime, security and changes to this policy
- Keep the platform secure and investigate fraud or abuse
- Improve performance and features, using usage data in aggregate
We do not sell or rent your personal or business data to anyone, and we do not use your customer records to advertise to your customers.
7Payments
Subscription payments are processed by Razorpay, an RBI-authorised payment aggregator, and are accepted on the web app only. The mobile apps do not process payments.
- Razorpay tells us only what we need to activate your plan — whether the payment succeeded, its reference, the amount and the method used.
- We never see or store your full card number, UPI ID or bank credentials.
- Razorpay handles your payment details under its own terms and privacy policy.
What happens when a payment fails or is charged twice is covered by the Refund & Cancellation Policy.
9How long we keep data
We keep your account and business records for as long as your account is active, and after that only where a legal, tax or compliance obligation — or a live dispute — requires it.
Deleting a record in the app removes it from your account. Copies may persist briefly in routine backups until those backups age out on their normal cycle.
10Your rights
You may:
- Access the data held in your account
- Correct your account and business information from your profile settings
- Request an export of your business records
- Request deletion of your account, subject to the retention rules above
If one of your customers asks you to correct or erase their record, you can do it yourself in the app — those records are under your control. Write to us if you need help.
11Changes to this policy
We may update this policy. Changes are posted on this page with a new date at the top, and if a change materially affects how we use your data we will tell you in the app or by email before it takes effect.
12Contact us
For anything about privacy or your data, reach us at:
- Email: support@vasoolprime.in
- Website: www.vasoolprime.in