Vasool Prime
Legal

Refund & Cancellation Policy

When money comes back, when it doesn't, and how to cancel.

Last updated July 17, 2026
Contents

1What you're paying for

Vasool Prime is a subscription platform for money lending and collection management. There are three plans:

  • Free — ₹0, free forever, with 1 finance line and 1 user.
  • Pro — ₹2,000 per year.
  • Premium — ₹7,000 per year.
  • Employee add-on — ₹1,000 per employee per year on Pro; included on Premium.

Paid plans are billed annually and in advance, and activate immediately once payment succeeds. There is no monthly plan.

2Try before you pay

Every paid plan starts with a 2-month free trial, and the Free plan stays free forever. That is two months to run your real lines, customers and collections through the product before any money changes hands.

Please decide during the trial

Because you can try the whole product first, and because access is delivered the moment you pay, a subscription is not refundable once it is activated. Use the trial to be sure.

3Refund policy

Once a subscription is activated, the payment is non-refundable. That includes:

  • Using only part of the subscription period
  • Features you did not use
  • Account inactivity
  • A change of mind after activation
  • Employee add-ons that have already been activated

This does not apply to money that should never have been taken — see Failed or duplicate payments.

4Failed or duplicate payments

We refund payments that shouldn't have been taken. Contact us if:

  • Money was deducted but your plan was not activated
  • You were charged more than once for the same subscription
  • You were charged after cancelling

Send us these details so we can trace the payment:

  • Your registered mobile number or email
  • The Razorpay payment or transaction ID
  • The date, amount and payment method

Approved refunds are returned through Razorpay to the original payment method, normally within 5–7 business days of approval. Your bank or card issuer may take longer to show it.

5Cancelling your subscription

  • You can cancel at any time.
  • Cancelling stops the next renewal. It is not a refund of the period you have already paid for.
  • Your plan stays active until the end of the paid period.
  • When that period ends, paid features stop being available.

6Your data after cancellation

Cancelling does not delete your records. They are kept as described in How long we keep data, and you can ask us for an export or for your account to be deleted.

7Payment gateway

All payments and refunds are processed by Razorpay, an RBI-authorised payment aggregator, on our web app only.

Vasool Prime is not responsible for delays or failures caused by Razorpay, your bank or the card networks. For gateway-specific problems you may also use Razorpay's own support and dispute process, and we will cooperate with it.

8Contact us

For refunds and billing, email us with your transaction details: