Terms & Conditions
The agreement between your business and Vasool Prime.
Last updated July 17, 2026Contents
1Agreeing to these terms
By creating an account or using Vasool Prime, you agree to these terms. If you are accepting on behalf of a business, you confirm you are authorised to bind that business. If you do not agree, please do not use the platform.
2What Vasool Prime is — and isn't
Vasool Prime is record-keeping and collection-management software. It helps you run finance lines and places, keep customer and loan records, maintain repayment schedules, record daily, weekly and monthly collections, track expenses and chit funds, manage collection staff, and read reports on all of it.
We are software, not a lender
Vasool Prime does not lend money, does not hold or move your customers' money, does not act as a recovery agent, and does not give financial or legal advice. Every lending decision, interest rate, term and recovery action is yours alone, and so is responsibility for it.
3Your account and your device
- Give accurate information when you register, and keep it current.
- Keep your login credentials confidential.
- Each login is registered to a single device. Moving to a new device needs verification — this is deliberate, and it exists to stop one login being passed around a team.
- You are responsible for everything done under your account.
- Tell us immediately if you suspect someone else has access.
4Your customers' data is your responsibility
You choose what borrower information to collect and enter. By entering it, you confirm you have the right to collect it, to store it in Vasool Prime, and to use it the way you intend.
You agree to:
- Collect and use borrower data only for lawful lending that you actually conduct
- Comply with the laws that apply to you, including RBI rules, state money-lending law and Indian data protection law
- Keep the records you enter accurate
- Handle your own customers' requests about their data
How we handle that data on your behalf is set out in the Privacy Policy.
5Your team
On plans that include employees, you can create logins for your collection staff and give each person a role. Roles decide what someone can see and do — a collection employee does not get the owner's view.
- You decide who gets access, and you are responsible for what they do with it.
- Remove access promptly when someone leaves.
- Employee logins are an annual add-on on Pro and are included on Premium — see Plans, billing and payments below.
6Acceptable use
You must not use Vasool Prime to:
- Run unlicensed or otherwise illegal lending
- Harass, threaten or coerce borrowers, or to support recovery conduct that breaks the rules that apply to you
- Breach RBI or local financial regulations
- Store unlawful content, or anyone's data that you have no right to hold
- Probe, scrape, reverse-engineer, overload or attempt to breach the platform
- Resell, sublicense or share your account with another business
Breaking these rules can cost you the account — see Suspension and termination.
7Plans, billing and payments
- Free — ₹0, free forever, with 1 finance line and 1 user.
- Pro — ₹2,000 per year.
- Premium — ₹7,000 per year.
- Employee add-on — ₹1,000 per employee per year on Pro; employees are included on Premium.
- Paid plans are billed annually and in advance. There is no monthly billing.
- Every paid plan starts with a 2-month free trial.
- Payments are accepted on the web app only, through Razorpay. The mobile apps do not take payments.
- A subscription activates as soon as payment succeeds.
Fees may change; we will give notice before a change applies to your renewal. Refunds and cancellation are covered by the Refund & Cancellation Policy.
8Your records and offline sync
Vasool Prime stores what you enter. Dues, balances and reports are only ever as accurate as the entries behind them, and correcting a wrong entry is your job.
Voice entries are transcriptions of what you said. They are filled in for you to check and save — read them before saving.
Entries made offline are held on the device and sync when it reconnects, so a colleague will not see them until then. We guard against a retry recording the same entry twice, but you should still verify your day's totals.
9Availability and support
We work to keep Vasool Prime available and backed up, but we do not guarantee uninterrupted service. Maintenance, upgrades, and failures of networks or third-party providers can interrupt access.
Support is available by email at support@vasoolprime.in. Premium accounts get priority support.
10Ownership
The platform — its software, design, and the Vasool Prime name and brand — belongs to us. While your account is in good standing you get a non-exclusive, non-transferable right to use it for your business.
Your business and customer records remain yours. Using Vasool Prime gives us no ownership of them; we use them only to run the service for you.
11Limitation of liability
Vasool Prime is not liable for:
- Financial losses arising from your use of the platform
- Missed collections, defaults or recovery outcomes
- Business decisions you make from the reports
- Incorrect or incomplete data entered by you or your staff
- Failures or delays of third parties, including Razorpay, banks, card networks, mobile networks and device or browser vendors
- Loss that follows from a device or credential you did not keep secure
To the extent the law allows, our total liability for any claim relating to the service is limited to the subscription fees you paid us in the twelve months before the claim arose.
12Suspension and termination
- You may stop using Vasool Prime or cancel your subscription at any time.
- We may suspend or terminate an account for breach of these terms, unlawful use, non-payment, or a genuine risk to the platform or other users.
- Where it is reasonable and lawful to do so, we will warn you first.
After termination, access ends and your data is retained or deleted as described in How long we keep data.
13Changes to these terms
We may update these terms. The current version always lives on this page with its date at the top, and we will give notice of material changes. Continuing to use Vasool Prime after a change means you accept it.
14Governing law
These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute arising from them.
15Contact us
For questions about these terms, reach us at:
- Email: support@vasoolprime.in
- Website: www.vasoolprime.in